Viking Travel Care
Viking Travel Care is a rapidly growing business area within Viking Assistance Group and provides travel and medical assistance around the clock, all year round, to travelers and posted employees worldwide. From their offices in Fuengirola and Torrevieja in Spain, they support Nordic customers in situations that often require both fast handling, sound judgment, and a high level of service
Recruitment in an Operation with Great Responsibility
When Viking Travel Care expanded its operations in Spain, an extensive recruitment need arose, both for Assistance Coordinators and for more senior roles such as Team Leaders and Supervisors. These are roles where technical competence, language skills, and leadership need to be combined with stress tolerance, empathy, and the ability to make well-founded decisions in a high work pace environment.
For Viking, it was crucial to find a recruitment partner who understood the responsibility and complexity of the business and who could identify the right people for a 24/7 operation with high demands on quality, availability, and collaboration.
The choice fell on Nordic Talent, who with several years of experience from similar recruitment processes had a clear understanding of both the roles and the operational reality from the start.
Understanding of Both Role and Reality
The collaboration between Viking Travel Care and Nordic Talent has been characterized by a working method where the recruitment processes have been adapted to Vikings specific needs.
The work has been about more than assessing experience and language skills. A strong focus has been placed on personality, maturity, and leadership ability, especially in roles where employees meet people in vulnerable situations on a daily basis.
Through clear requirement profiles, structured selection, and continuous dialogue, Nordic Talent has contributed to Viking being able to feel confident that recruitment maintains the right level, regardless of whether it concerns operational roles or more senior positions.
Visualizing the Workplace and Creating the Right Expectations
As part of the collaboration, Nordic Talent has also helped Viking Travel Care produce professional reference and presentation videos. In the films, employees describe in their own words what a working day within Travel Care can look like and what it means to work in the operation.
The purpose was to clarify both the role and the working environment, as well as to visualize what it is like to work in Spain for candidates who move from the Nordic countries.
By providing a realistic and transparent picture of everyday life, team culture, and the workplace, better conditions were created for the right expectations early in the recruitment process, something that contributes to both engagement and long-term commitment.
A Long-Term Partner in Growth
Building teams in an international environment with shift work, high pace, and great responsibility places high demands on the recruitment process. For Viking Travel Care, the value has been in collaborating with a partner who quickly gained insight into the business and who over time built a deep understanding of the organization, culture, and ways of working.
