Freska
Freska is a Nordic home services company built around quality, customer experience and long-term relationships. With operations across several markets, the company continues to grow by combining high-quality services with a strong focus on the people behind every customer interaction.
From its office in Fuengirola, Spain, Freska has built an international working environment where Scandinavian language skills and an understanding of Nordic customers play an important role. As the operation has developed, finding the right people to support this growth has become an ongoing priority.
Supporting Freska’s Growth in Spain
Nordic Talent has worked closely with Freska as a recruitment partner for its Spanish operation, supporting the company through an ongoing need for Scandinavian-speaking talent. The collaboration has included several successful recruitments across customer-focused positions, including Customer Service Representatives and Retention Specialists.
While the responsibilities of the roles differ, they share an important foundation: strong communication skills, sound judgement and the ability to create positive customer experiences.
Finding these qualities requires looking beyond a candidate’s previous experience. The right person also needs to be comfortable working in an international environment, understand the expectations of Scandinavian customers and have the personality to become a valuable part of the team.
Finding People Who Strengthen the Customer Experience
For Freska, customer relationships are at the heart of the business. This makes recruitment particularly important for positions where employees communicate directly with customers every day.
Within customer service, the focus is on finding people who are attentive, structured and able to solve problems with patience and professionalism. Within retention, the role requires an additional commercial understanding and the ability to listen, build trust and identify solutions that create lasting customer relationships.
Nordic Talent’s recruitment process has therefore focused not only on language skills and professional experience, but also on communication, motivation and personal suitability.
By developing a clear understanding of Freska’s expectations and working environment, Nordic Talent has been able to identify candidates who are suited both to the individual position and to the organisation as a whole
Recruitment Built on Continuous Collaboration
An important part of the partnership has been continuity. Rather than approaching each recruitment as an isolated assignment, Nordic Talent has developed an understanding of Freska’s organisation, culture and requirements over the course of the collaboration.
Regular dialogue and close cooperation have made it possible to adapt recruitment efforts as needs develop and to maintain a consistent understanding of the profiles Freska is looking for.
This has resulted in a number of successful recruitments and has allowed Nordic Talent to become a reliable source of recruitment support for Freska’s operation in Spain.
A Recruitment Partner for Continued Growth
Recruiting Scandinavian talent to an international operation requires an understanding of both the local working environment and the expectations candidates bring with them from their home markets.
Through the ongoing partnership, Nordic Talent supports Freska in connecting these two sides: identifying suitable Scandinavian candidates while presenting a clear and realistic picture of the opportunities available in Spain.
As Freska continues to develop its operation in Fuengirola, the collaboration provides a strong foundation for future recruitment needs and for building teams with the skills, motivation and customer focus required to support the company’s continued growth.
Nordic Talent has become a trusted recruitment partner for our team in Spain. They understand what we are looking for and consistently help us find people who are a strong fit for both the role and our organisation.
